Question 1

What is Bumili?

Accepted Answer

Bumili is a cashback service that helps you get part of your money back for purchases from online stores. You choose a store on Bumili, open it through a cashback link, shop as usual, and after the store confirms the purchase, cashback appears in your Bumili wallet.

Question 2

Who sells the product: Bumili or the store?

Accepted Answer

The store sells the product or service. Bumili is not the seller, does not set product prices and does not process the store order. You buy directly from the store, and Bumili helps connect your purchase to a cashback reward when the store or affiliate network confirms it.

Question 3

What should I do about returns or order problems?

Accepted Answer

Contact the store first, because the order is placed with the store. The store handles delivery, returns, exchanges, refunds, product quality and order changes. Bumili can help with the cashback part: tracking status, missing cashback questions and explaining why cashback may be pending, approved or declined.

Question 4

What is cashback?

Accepted Answer

Cashback means “money back”. It is not the same as an instant discount at checkout. You first make a purchase in the store at the normal price. Then, after the purchase is tracked and confirmed, cashback is added to your Bumili wallet.

For example: if a store pays a commission for a confirmed order, Bumili shares part of that commission with you. This is why cashback usually does not appear immediately. It needs to be tracked and approved first.

Question 5

How does cashback work?

Accepted Answer

1. Find a store on Bumili.
2. Open the store using the Bumili cashback link.
3. Shop in the store as usual.
4. The store or affiliate network tracks the purchase.
5. The purchase appears in Bumili as pending.
6. After the store confirms the order, cashback becomes available in your wallet.

Important: for cashback to track correctly, start your purchase from the Bumili link and complete the order in the same browser session.

Question 6

Is Bumili free?

Accepted Answer

Yes. Bumili is free for shoppers. You do not pay us for creating an account, opening a cashback link or making a purchase. Bumili receives a commission from partner stores or affiliate networks only when a purchase is successfully tracked and confirmed.

Question 7

Do prices change when using Bumili?

Accepted Answer

Usually, no. Prices are set by the store, not by Bumili. You shop directly on the store’s website as usual. The store can change prices, product availability, delivery fees or promotions at any time, but this is not controlled by Bumili.

Question 8

Is cashback the same as a discount?

Accepted Answer

No. A discount reduces the price immediately at checkout. Cashback is added later, after the purchase has been tracked and approved by the store or affiliate network. That is why cashback usually appears in your Bumili wallet after the order, not instantly.

Question 9

Why does cashback not appear immediately?

Accepted Answer

Cashback is not an instant payment. First, the purchase needs to be tracked. Then the store must confirm that the order is valid, not cancelled and not returned. Only after that can cashback become available in your Bumili wallet.

For some stores this can take a few days. For others, it can take several weeks. It depends on the store’s rules and confirmation period.

Question 10

When can cashback fail to track?

Accepted Answer

Cashback may not be added if the purchase was not made through a Bumili link, if another advertising or affiliate link was used before the purchase, if the order was cancelled, returned or changed, or if the store does not support cashback for a specific product, country or order type.

To improve tracking, open the store through Bumili before buying, avoid using third-party coupon websites and complete the purchase without a long delay.

Question 11

Can I use coupons and cashback together?

Accepted Answer

Sometimes yes, but not always. If the coupon comes from the store itself or is shown on Bumili, it is usually safer. If the coupon comes from another website, it may overwrite the tracking, and cashback may not be added.

Question 12

Where will I see my cashback?

Accepted Answer

Once your purchase is tracked, it will appear in your Bumili account or wallet as pending. After the store confirms the purchase, the cashback becomes available. You can then follow your balance and payout options in your account.

Question 13

Why does Bumili share commission?

Accepted Answer

Because Bumili’s goal is simple: to help people save money on everyday online purchases. Stores get customers, Bumili receives a commission for successful purchases, and shoppers get part of the money back. Everyone benefits.

Question 14

Does Bumili guarantee cashback?

Accepted Answer

Bumili helps track purchases and process cashback, but final approval depends on the store or affiliate network. Cashback can be paid only for purchases that were tracked, meet the store rules and are approved by the partner.

Question 15

Which stores are available on Bumili?

Accepted Answer

In the Bumili catalog, you can find stores and services from different categories: travel, fashion, electronics, software, home goods, digital services and more.

Store availability depends on our affiliate networks and active partnerships. We regularly add new partners and update information so users can find relevant cashback offers in one place.

Question 16

Why do cashback rates differ?

Accepted Answer

Cashback rates are not decided by Bumili alone. They depend on the commission paid by the store or affiliate network for a confirmed purchase. Some stores pay higher commissions, while others pay lower ones. In some cases, the rate depends on the product category, country, order type or customer status.

For example, a new customer may have one cashback rate, while an existing customer may have another. One category may have a higher cashback rate, while another may have a lower rate or no cashback at all.

Question 17

What does "up to X% cashback" mean?

Accepted Answer

"Up to X% cashback" means the maximum possible cashback rate for a specific store or offer. The real cashback may be lower if the store has different rates for different categories, countries, order types or customer groups.

For example, a store may show "up to 10% cashback", but a lower rate may apply to some products, coupons or orders. That is why "up to" means the maximum rate, not a guaranteed rate for every purchase.

Question 18

Are all stores always active?

Accepted Answer

We try to show only available and up-to-date partner stores, but store programs can change. A store may temporarily pause its affiliate program, change commissions, exclude certain categories or update its approval rules.

If a store is shown as active in the Bumili catalog, it means we consider it available for cashback purchases. Still, it is always a good idea to check the specific store rules before buying.

Question 19

Why can offers and terms change?

Accepted Answer

Stores control their own promotions, commissions and rules. Terms may change because of seasonal sales, holiday campaigns, country restrictions, product availability or affiliate network rules.

Bumili works to keep information up to date, but sometimes partner changes may happen faster than they appear in the catalog.

Question 20

What should I do before buying?

Accepted Answer

Before making a purchase, we recommend that you:

1. Open the store from Bumili.
2. Check the cashback rate and store rules.
3. Pay attention to exceptions, such as coupons, categories, countries or order types.
4. Complete the purchase in the same browser session.
5. Avoid opening other cashback or coupon websites before checkout.

This helps improve the chance that your purchase will be tracked correctly.

Question 21

Can coupons affect cashback?

Accepted Answer

Yes, sometimes. If a coupon is shown on Bumili or directly on the store's website, it is usually safer. If a coupon comes from another coupon website, advertising link or affiliate platform, it may overwrite Bumili tracking, and cashback may not be added.

So, if you want to earn cashback, it is best to use only coupons and promotions that are compatible with the store's cashback rules.

Question 22

Can I suggest a store to add?

Accepted Answer

Yes. If you want to see a specific store in the Bumili catalog, you can contact us and send the store name and website. This helps us understand which stores are important to users and prioritize future partnerships.

We cannot guarantee that every suggested store will be added, but every suggestion helps make Bumili more useful.

Question 23

What is a cashback tracking link?

Accepted Answer

A cashback tracking link is a special link that connects your click, the store and your Bumili account. It helps show that you opened the store through Bumili and then made a purchase.

In simple words: it is like a digital note for the store — “this shopper came from Bumili”.

Question 24

Will I see this link?

Accepted Answer

Usually, no. Bumili prepares the store redirect automatically. You simply choose a store, click the button and shop as usual.

The technical link may appear in the browser for a short moment, but you do not need to copy it, save it or understand how it works. The important part is to start your purchase from Bumili.

Question 25

Why is this important?

Accepted Answer

Without this tracking, the store or affiliate network may not know that the purchase came from Bumili. If the purchase is not connected to Bumili, cashback may not be added.

That is why it is best to open the store through Bumili before buying, instead of going directly from Google, an ad, an email or another coupon website.

Question 26

How does cashback tracking work?

Accepted Answer

The process is simple:

1. You choose a store on Bumili.
2. Bumili creates a special redirect to that store for you.
3. You shop on the store’s website as usual.
4. The affiliate network records that the purchase started from Bumili.
5. After the store confirms the order, cashback appears in your Bumili account.

Question 27

Can I use Bumili after I already made a purchase?

Accepted Answer

Usually, no. Cashback cannot normally be added retroactively if the purchase did not start through Bumili. The store or affiliate network needs to see the Bumili tracking link before the order is placed.

Question 28

Can I get cashback for any product URL?

Accepted Answer

Only if the store is available in the Bumili partner catalog and supports cashback. If the store is not our partner or its program is not active, cashback tracking may not be available.

Some stores support cashback for most purchases, while others may have exceptions, such as specific product categories, countries, coupons or order types.

Question 29

Can I share a cashback tracking link?

Accepted Answer

A cashback tracking link is usually meant for your purchase and your Bumili account. If you want to invite a friend, use your Bumili referral link instead of a cashback redirect to a specific store.

This is safer, and your friend will be able to create their own account and earn cashback themselves.

Question 30

Can I start on one device and finish on another?

Accepted Answer

It is better not to. Cashback tracking works best when you open the store through Bumili and complete the purchase on the same device, in the same browser and during the same session.

If you open the store on your phone but finish the order on your computer, the affiliate network may not connect the purchase to Bumili, and cashback may not be added.

Question 31

What can block cashback tracking?

Accepted Answer

Cashback may fail to track if another cashback website, coupon website, advertising link, browser extension or price comparison service is used before the purchase.

Tracking may also be affected by ad blockers, strict privacy settings, VPNs, the Brave browser, private browsing mode, third-party cookie blocking and some security tools.

Question 32

Can Brave, ad blockers or VPN block cashback?

Accepted Answer

Yes, they can. Brave and some ad blockers block ads, tracking scripts and cookies by default. Cashback does not mean selling your private data, but technically the affiliate network needs to understand that the purchase started from Bumili.

If your browser or extension blocks this redirect, the store may not receive the Bumili tracking information, and cashback may not be added.

Question 33

What should I do before buying to help cashback track correctly?

Accepted Answer

Before making a purchase, we recommend that you:

1. Log in to your Bumili account.
2. Open the store directly from Bumili.
3. Temporarily disable your ad blocker or allow Bumili and the store website.
4. If you use Brave, check that Shields are not blocking the redirect.
5. Do not use another cashback, coupon or advertising link before buying.
6. Complete the purchase on the same device and in the same browser.
7. Avoid long pauses before checkout.

This does not guarantee cashback in 100% of cases, because the final confirmation comes from the store or affiliate network, but it greatly improves the chance that your purchase will be tracked correctly.

Question 34

Why can’t Bumili simply know about my purchase?

Accepted Answer

Bumili does not see your bank card payments and does not receive information about all your online purchases. We can connect cashback only when the purchase starts from Bumili and the affiliate network recognizes it.

That is why starting from Bumili is important.

Question 35

How long does it take for cashback to appear in my account?

Accepted Answer

For some stores, cashback may appear in your Bumili account within a few minutes or hours. For others, it may take several days because the purchase information first needs to be processed by the store or affiliate network.

If cashback does not appear immediately, it does not always mean it is lost. Sometimes purchase data is reported with a delay. The timing depends on the store, the affiliate network and the type of purchase.

Question 36

Why is my cashback pending?

Accepted Answer

Pending status means that the purchase has been tracked, but it has not been fully approved yet. Bumili can see that the order was registered, but the store still needs to check whether the purchase is valid.

This is a normal part of the cashback process. The store needs to confirm that the order was not cancelled, returned, changed or made with a coupon that does not qualify for cashback. Until the store or affiliate network approves the purchase, cashback remains pending.

Question 37

When does cashback become available?

Accepted Answer

Cashback becomes available after the store or affiliate network approves the purchase. This usually happens after the return or cancellation period has ended.

For example, if a store allows returns within 14 and 30 or more days, cashback may stay pending until the store confirms that the order was not returned or cancelled. For travel, hotels and services, cashback is often approved only after the service has been used.

Question 38

Which amount is cashback calculated from?

Accepted Answer

Cashback is usually calculated from the eligible order amount reported by the store or affiliate network. Depending on the store rules, delivery fees, taxes, VAT, service fees, gift cards, discounts, returned items or excluded categories may not be included. Always check the store rules before buying.

Question 39

Why can the cashback amount differ from what I expected?

Accepted Answer

The amount can differ because the cashback rate may depend on the product category, country, customer type, coupon, commission reported by the store, currency conversion, cancelled items or a partial return. The final amount is based on what the store or affiliate network approves.

Question 40

Why was my cashback declined?

Accepted Answer

Cashback may be declined if the store or affiliate network does not approve the purchase. In that case, Bumili usually does not receive commission either, so we cannot pay cashback to the user.

Common reasons include cancelled or returned orders, changed orders, incomplete payments, incompatible coupons, another cashback or advertising link being opened before purchase, a browser extension overwriting the tracking, or ad blockers, Brave, VPNs and privacy settings blocking the tracking. Cashback may also be declined if the specific product, category, country or order type is excluded from the store’s cashback rules.

Question 41

Can I use coupons and still receive cashback?

Accepted Answer

Sometimes yes, but not always. If the coupon is shown on the store’s website or in the Bumili offer, it is usually safer. Coupons from other coupon websites, advertising campaigns or affiliate platforms may overwrite Bumili tracking.

This means the store may attribute the purchase to another partner instead of Bumili. In that case, cashback may not be added, even if you visited the store through Bumili before buying. Always check the store rules before using a coupon.

Question 42

Can cashback be combined with sales?

Accepted Answer

Usually yes, if the store allows it and the purchase is tracked correctly through Bumili. In many cases, cashback can work during sales as well.

However, some promotions, coupon combinations, product categories or special offers may have reduced cashback or may be excluded from cashback completely. Always check the cashback rules for the specific store on Bumili before buying.

Question 43

When can I withdraw cashback?

Accepted Answer

You can withdraw cashback when it has been approved and is available in your balance. Pending cashback cannot be withdrawn because the store or affiliate network has not fully confirmed the purchase yet.

A payout becomes available when your available balance reaches the minimum payout amount. The minimum amount is shown in your Bumili wallet before you create a payout request.

Question 44

What is the minimum payout amount?

Accepted Answer

The minimum payout amount is the smallest amount you can withdraw from your Bumili wallet. It helps reduce very small and frequent manual payout processing.

The exact minimum amount may change depending on platform rules, currency, payout method or payment processing costs. The current minimum amount will always be shown in your account before you submit a payout request.

Question 45

Which payout methods are supported?

Accepted Answer

Available payout methods may depend on your country, currency and platform options. Bumili may support bank transfer, PayPal, Revolut, crypto or other manual payout methods where available.

Not every method is always available to every user. Before creating a payout request, you will see the available options in your account.

Question 46

How long do payouts take?

Accepted Answer

Payout timing can vary. Some payouts may be processed faster, while others may take more time, especially if manual review is required.

The timing can depend on the selected payout method, bank or payment provider processing times, weekends, holidays, account details and security checks. Bumili works to process requests as quickly as possible, but in some cases payment completion also depends on external providers.

Question 47

Why is my payout still being processed?

Accepted Answer

If your payout is still being processed, it means the request has been received, but the payment has not been fully completed yet. We may review account information, payout details, available balance and transaction security.

Delays can also be caused by banks, payment providers, incorrect or incomplete payout details, weekends, holidays or additional security checks.

Question 48

What happens to my balance after I request a payout?

Accepted Answer

When you submit a payout request, the requested amount is reserved. This means it is no longer available for new payout requests while the current request is being processed.

This helps prevent the same balance from being requested more than once.

Question 49

Can I cancel a payout request?

Accepted Answer

A payout request can only be cancelled before it is being processed or paid. If the request is still in its initial status, cancellation may be available in your account.

If the payout is already being processed or the payment has been sent, cancellation may no longer be possible.

Question 50

What happens if a payout is rejected?

Accepted Answer

If a payout is rejected, the reserved amount is returned to your available Bumili balance. You can then review the reason, correct the payout details and submit a new request if needed.

A payout may be rejected if the account details are incorrect, the selected method is unavailable, additional verification is required or the request does not meet platform rules.

Question 51

Can there be a payout fee?

Accepted Answer

If a payout method has an additional fee or payment provider charge, we aim to show it before you confirm the payout request.

In some cases, banks or payment providers may apply their own fees. Bumili does not control external bank or payment provider rules.

Question 52

Why does Bumili review payouts?

Accepted Answer

Payout reviews help protect users and the platform from mistakes, duplicate requests, fraud and incorrect payments.

Our goal is not to delay payouts, but to make sure money is sent to the correct user and to the correct payout details.

Question 53

What is the referral program?

Accepted Answer

The referral program is a way to invite friends, family or other people to join Bumili. When someone registers or joins through your referral link, they may be connected to your account as your invited user.

If that user later makes an eligible purchase through Bumili and their cashback is approved, you may receive a referral bonus.

Question 54

How do I invite friends?

Accepted Answer

Open the referrals or invitations section in your Bumili account. There you will find your personal referral link. You can share it with friends, family or people who want to save money when shopping online.

When someone opens your link and joins Bumili, the system may connect them to your account. After that, they can use Bumili like any other user: choose stores, open them through Bumili and earn cashback on approved purchases.

Question 55

When do I earn a referral bonus?

Accepted Answer

A referral bonus is usually created when your invited user earns eligible and approved cashback. This means that registration alone is not enough. The invited user needs to make a purchase through Bumili, the purchase needs to track, and the store or affiliate network needs to approve it.

Once the invited user’s cashback is approved, Bumili may calculate your bonus according to the current referral program rules.

Question 56

Do I get a bonus immediately after my friend signs up?

Accepted Answer

Usually, no. The Bumili referral bonus is not simply a payment for registration. The bonus is connected to real and approved cashback activity.

This helps protect the platform from fake accounts, empty sign-ups and abuse. The goal is to reward real users who actually use Bumili for purchases.

Question 57

Can a referral bonus be declined?

Accepted Answer

Yes. A referral bonus can be declined if the related cashback is cancelled, declined, returned or marked as not eligible under the store or Bumili rules.

For example, if the invited user’s order is cancelled, the product is returned or the cashback is not approved, the referral bonus may not be added either. The bonus depends on approved cashback activity.

Question 58

Where can I find my referral link?

Accepted Answer

You can find your referral link in your Bumili account, in the referrals or invitations section. It is your personal link that you can share with others.

If the link is not visible or you have questions, make sure you are logged in or contact Bumili support.

Question 59

Can I publish my referral link?

Accepted Answer

Yes, you can share your referral link as long as you do it honestly and follow the rules of the platform or website where you post it. You can send it to friends, post it on your social media or share it with people who may benefit from Bumili.

Spam, misleading advertising, false promises or other methods that may harm Bumili, stores or users are not allowed.

Question 60

How can I make my invitation more successful?

Accepted Answer

A simple and honest explanation works best. Tell people that Bumili helps them get part of their money back when shopping online, as long as they open the store through Bumili and the purchase is approved.

The better the invited user understands how cashback works, the higher the chance that they will use Bumili correctly and their purchase will track successfully.

Question 61

Do I need an account?

Accepted Answer

Yes. An account is needed so Bumili can understand which user should receive cashback.

When you open a store through Bumili, the system creates a special redirect to the partner store. If the store or affiliate network later reports a purchase, Bumili uses that information to connect the cashback to the correct account.

Without an account, we would not be able to safely know who should receive cashback, where to store the balance, who should receive referral rewards or whose payout request should be processed.

Question 62

Is my data safe?

Accepted Answer

We use user data to provide account access, cashback tracking, wallet balance, payouts, support, security and fraud prevention.

Bumili does not need to see your bank card payments or all of your online purchases. Cashback is connected only to purchases that start through Bumili and are recognized by the store or affiliate network.

We do not aim to collect more data than is needed for the service to work. More details can be found in the Privacy Policy.

Question 63

What data can Bumili use?

Accepted Answer

To operate the service, Bumili may use data such as your email, account status, cashback transactions, store redirects, referral information, wallet balance, payout requests and support messages.

If you request a payout, payout details may be required, such as the selected payout method and the information needed to send the payment.

This data helps us show your cashback history, calculate your balance, prevent duplicate payouts and help you if there is a question about a purchase, cashback or payout.

Question 64

What is OTP?

Accepted Answer

OTP means one-time password. It is a temporary security code used to confirm account login or an important account action.

For example, OTP can help make sure that the person accessing the account is the real account owner. This type of code usually works for a short time and is meant for one verification only.

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