Report missing cashback

When to report missing cashback

Send a report if you used a Bumili tracking link, completed the order, and cashback did not appear or looks incorrect after the usual tracking window.

What to include

• The email address used for your Bumili account.
• The store name or merchant page where you started.
• Order date and approximate purchase time.
• Order amount and currency.
• Tracking link or store URL if you copied it.
• Screenshots of the order confirmation or merchant receipt.

Common reasons cashback may not track

• The purchase was completed in a different browser, tab, device, or after cookies were cleared.
• A non-approved coupon, extension, or another cashback service took attribution.
• The order was cancelled, refunded, changed, or not fully paid.
• The item, category, payment method, or region was excluded by merchant rules.